Frequently Asked Questions

No. All orders are placed as a guest — we only ask for your name, email, and phone number at checkout. No account required.

Go to the Orders page and enter the email address you used at checkout. All orders placed with that email will appear.

Orders can be changed or cancelled before they are shipped. Please contact us as soon as possible with your order number and we will do our best to help.

Once your order is dispatched you will receive a confirmation email at the address you provided. You can also check your order status at any time via the Orders page.

Standard delivery takes 3–5 business days. Express shipping (1–2 business days) is available at checkout for an additional fee.

Currently we ship within the EU. We are working on expanding to other regions — check back soon.

Yes. Orders over €50 qualify for free standard shipping. The discount is applied automatically at checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay and Google Pay. All payments are processed securely by Stripe.

Yes. We never store your card details. All payment information is handled directly by Stripe, a PCI DSS Level 1 certified provider.

Your card is charged immediately when you complete payment at checkout. You will receive an email receipt from Stripe confirming the transaction.

We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To start a return, email us with your order number.

Once we receive your return, refunds are processed within 2 business days. It may take an additional 5–10 business days for the amount to appear on your statement depending on your bank.

If your order arrives damaged or incorrect, please contact us within 7 days with a photo of the item and your order number. We will send a replacement or issue a full refund immediately.

Many of our products are formulated for sensitive skin and are clearly labelled. If you have specific concerns, the full ingredient list is available on each product page. When in doubt, patch test before use.

Yes. None of our products are tested on animals. We are committed to ethical sourcing and sustainable packaging across our entire range.

Store all products in a cool, dry place away from direct sunlight. Avoid leaving them in humid environments such as showers, as this can degrade certain formulas over time.